Vehicle repair - Car, LCV and HGV

Our network of bodyshops are linked to our call centre by an online repair tracking facility that is available to both customer and client. No more needless phone calls to see what is happening, just log in and receive an instant update.

All our repairers are bound by our strict SLA's and KPI's and are monitored by our Repair Progression Team and Network Manager.

They provide a high level of service to our customers and concentrate on minimising costs and reducing down time.

The network uses Audatex to create estimates to send to our in house engineering team.

We also have a central parts procurement service for larger clients who are looking at reducing their overall parts spend.

Combining low costs and years of experience handling both Fleet and Insurer customers our Network and Repair Progression Team work seamlessly to provide excellent customer service.

Proactive Customer Satisfaction

Once the vehicle has been completed and collected, our team call the customer to ensure they are happy with the repair and service they have received. The team uses an online electronic survey that then provides instant feed back directly to our repairers after the call. The repairers will see their CS scores every time they log in to their portal. The system is also connected to the claims system and network team so we can identify any problems and rectify them quicker than a conventional controlled network and give praise to those repairers who are providing an exceptional service. This method of checking every repair and gaining feedback ensures 1EasyCall can provide an excellent customer journey.

  • Communication during repair via SMS, Live Chat, email and online customer portal
  • Courtesy car/van availability
  • Collection and delivery
  • Cleanliness
  • Repair quality
  • Every repair is followed up with a CSI call
Vehicle Repair Warranty

1EasyCalls standard warranty includes.

3 year warranty on labour and paint

Manufacturers warranty on OEM parts

Life Time warranty on Euro Car Parts Platinum Plus

UK and NI Network Coverage

Enjoy the benefits of 1EasyCall's Network

160


Car and LCV Repairers

81


HGV and Commercial Repairers

23


23 Specialist De-fleet Repairers